If your maintenance issue endangers you or your property, this is an emergency. If possible, please do your best to isolate the issue.
Please call our helpline on 01382 480043 selecting the emergency option. We will get back to you as soon as we can.
If you feel you are in danger or require immediate assistance, please look at the tabs below.
If you smell gas or suspect a leak, contact the Gas Emergency Service on 0800 111 999 available 24/7.
If your heating is not working, check the boiler pressure and ensure it is topped up (gage sitting at 1 minimum). Please check the radiators for any leaks.
If there is still an issue, contact us via the button above or on 01382 480043
If your electricity goes off, please ensure you have paid your electricity bill or topped up your key meter in the first instance.
Please check your fuse box to find any tripped switched. If you notice a switch is facing the opposite way to others, please try switching it back on. If you do this and nothing happens, please do not investigate further – contact us.
If there is a power cut, you can phone 105. They will connect you to the network provider for where you live in Scotland, available 24/7. You can report a power cut and check for live updates online at https://powertrack.ssen.co.uk/powertrack
Replacing bulbs is the tenants responsibility, if the light fitting is difficult to access please contact us and we will assist.
If there is still an issue, contact us via the button above or on 01382 480043
If you have a leak, please identify where the leak is coming from. Do your best to soak up any flooding using buckets or towels to prevent further damage. Contact your neighbours to assess where the leak is coming from.
If there is still an issue, contact us via the button above or on 01382 480043
If your smoke alarm is beeping intermittently, it may be the battery. Please check and change the batteries if required.
If there is still an issue, contact us via the button above or on 01382 480043
If you are locked out of your property due to lost keys, please contact the office. We can provide a spare set. If this happens out of office hours, please contact us on 01382 480043 and select the Emergency option.
If you are locked out of your property due to a broken lock, we will contact a locksmith for you. Again, please contact us if this happens using 01382 480043
Get a FREE property valuation with Ferry Lettings
Whether you’re thinking about letting or selling we’ll visit your home, assess its current market value and rental potential.
If you currently own or intend to purchase residential property for rental, you should consider engaging our property management service
Get in touch with our friendly team today — whether you’re a landlord or tenant, we’re here to help with expert local knowledge and a personal touch.
Get in touch with Ferry Lettings today — your local property lettings specialists in Dundee. Whether you’re a landlord or a tenant, our friendly team is here to help.
Arrange a viewing at a time that suits you by completing the form and a member of our team will be in touch.
